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Swamped by catastrophes

Alberta, Ontario and Quebec were severely tested during a three-week period in June and July 2013 by heavy rain, extensive flooding and thunderstorms

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Heavy rain in June 2013 led to record flooding across the province of Alberta, including the Calgary area. While the Cunningham Lindsey catastrophe team was still busy responding to the event, a sudden and severe thunderstorm hit the Toronto area, causing widespread devastation. Only 11 days later, another fierce storm swept across Ontario and Quebec.


  • The Challenge

    On 8 July 2013 strong thunderstorms brought record rainfall to the greater Toronto metropolitan region (GTA), resulting in Canada’s second billion-dollar natural disaster of 2013. The worst of the storm hit during rush hour and Cunningham Lindsey’s desk-based adjusters fielded 1,300 calls in the space of a few hours, taking an average of 1,350 calls a day in the subsequent four days. 



  • The Solution

    Shelby Gray, AVP National Service Centre, Tim Stuart, Cunningham Lindsey Intake Solutions Manager and Vice President Mike Morris quickly put together a plan to prepare the Call Centre for the surge in claims. This included hiring 20 temporary staff to assist with calls and drafting in additional loss adjusting resources for the GTA, including 30 staff from the US Catastrophe Services Team.


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