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Vale Training Solutions answers the call

Vale Training Solutions answers the call - Hurricanes reveal need for more catastrophe adjusters

Expert in this field

Late August 2017 brought Hurricane Harvey to the US, targeting the Texas Gulf Coast as a CAT 4.  It was the first major hurricane to make landfall in nearly 9 years.  On the heels of Hurricane Harvey, CAT 4 Hurricane Irma struck the Leeward Islands before making its way to Florida and Georgia.  Hurricane Marie followed 10 days later as a CAT 4, striking Puerto Rico and impacting several other islands in the Caribbean.  In just three weeks, three major hurricanes brought a tremendous amount of devastation to many parts of the region. 

  • Challenge

    The impact of these historic major storms in such a short time highlighted a clear problem for the loss adjusting market, with respect to a lack of adjusting capacity industry-wide.

  • Solution & Results

    Using its global scale and nationally-recognized training programs in the US, Cunningham Lindsey assisted by training new loss adjusters.

    We were aware of the need for additional loss adjusters to assist in managing claims in the US. We quickly provided a solution by immediately developing courses through Cunningham Lindsey’s subsidiary, Vale Training, which specializes in training adjusters and auto estimators in the insurance industry. 

    At a time of obvious peak demand and interest, an email campaign was launched and we reached out through a network of family, friends, social media, LinkedIn and existing emails from previous classes to help spread the word about the free courses and opportunity to enter the adjusting industry by joining the firm.

    The course provided practical sessions and hands-on training, including the logistics, inspections and technology to process claims.  Three classes were offered and filled up instantly.  The training was held at the Vale Training facility in Dallas and at the Rollins Learning Center campus in Atlanta.

    The training provided a comprehensive, fast track program with pre-work in industry-specific courses, followed by a course comprised of experiential learning, which included classroom, lab and field.  The team leads supporting the instructor also conducted evening sessions to cover practical application of concepts.  The Vale and Rollins mock-house labs exposed the learners to actual claims, real material and outside conditions

    The recruitment campaign was closed in less than 48 hours due to strong interest and full capacity. 

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