Coaching for Success. The Real Cost of Claims Professional Fee Concessions

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Vice President, Vale Consulting Services, John Fleming and Bob Johnston co-authored ‘Coaching for Success. The Real Cost of Claims Professional Fee Concessions’ featured in the October issue of Claims Management magazine.

The article discusses the need for procurement and claims management teams to work together when negotiating claims services, to ensure the insurer’s goals and objectives will be met and the unintended consequences of not balancing the better, faster, cheaper equation will be avoided. Read the full story online or PDF.