Large losses present a unique set of challenges. David Amori, PE, RRC, discusses 4 key steps to managing your expert team before the next large loss comes your way in ‘Managing Experts in Large Losses’ – click here to read.
Location: United States
Cunningham Lindsey CEO, Jane Tutoki to receive the CLM Lifetime Achievement Award
Global CEO, Jane Tutoki will be presented with the CLM Lifetime Achievement Award at the CLM Annual Conference in Nashville on March 29. The award recognizes a long-time industry professional who has made a lasting impact on the industry.
“Throughout her career, Jane has had a significant impact on our industry all while maintaining a solid moral compass. She is a strong, compassionate leader who spends significant time mentoring women and promoting diversity, helping to bring a more diverse population to the executive levels in our industry. We are honored to be able to recognize her with this Lifetime Achievement Award,” says Adam Potter, CEO of the CLM.
Visit the CLM website for more information on the event – https://www.theclm.org/Event/ShowEventDescription/6348
Dan Daniel rejoins Cunningham Lindsey US as Senior Vice President, Loss Adjusting Services
Cunningham Lindsey is pleased to announce the return of Larry “Dan” Daniel to the organization. Daniel is well known in the property and casualty industry with more than 20 years in the independent insurance claims business. His background includes numerous executive leadership roles with core expertise in strategic planning, revenue growth, operational improvement, and client relationship management.
Reporting to the U.S. President & Chief Operating Officer Jim Buckley, Daniel will deliver on his proven success of driving growth and cultivating strong relationships with carriers and other key clients. He will oversee the core loss adjusting division while also directing strategic accounts and executing sales strategies to sustain Cunningham Lindsey’s continued growth.
“Dan is an exceptional leader and brings the right balance of strategy execution and operational excellence to build our market leadership,” said Jim Buckley, U.S. President & Chief Operating Officer. “His deep understanding of the claims business and his ability to align resources with the need of clients make him an asset to the Cunningham Lindsey organization. We are pleased to have him join us again.”
Daniel holds a Bachelor of Science degree in Economics from Texas A&M University and will be based in Dallas, TX.
John Gragson named Vice President and Director of U.S. Catastrophe Operations
Cunningham Lindsey has appointed John Gragson as Vice President & Director of U.S. Catastrophe Operations. In this role, John is responsible for all facets of the company’s U.S. Catastrophe Services Division.
John has more than 30 years in the property and casualty (P&C) claims industry. He previously served in several senior leadership roles for insurance carriers and independent adjusting companies in both the catastrophe and daily claims segments of the business.
“Cunningham Lindsey is dedicated to the preparation and handling of catastrophic events and the strain that they place on our clients and their customers,” said Jim Buckley, President & Chief Operating Officer, U.S. “John is well known and experienced in the Catastrophe segment of the U.S. market. His leadership and claims background will complement our extensive resources, field operations and experts in catastrophe and recovery efforts. We are pleased to have John on our team.”
John will be based in Dallas, Texas and will report to the President and COO of Cunningham Lindsey, U.S.
U.S. CAT team speaks with Claims Management magazine about Hurricane Matthew
Cunningham Lindsey’s catastrophe team in Dallas, TX spoke with Claims Management magazine about the challenges and rewards of responding to Hurricane Matthew in “On the Scene: Claims professionals in the field shed light on Matthew’s first response,” by Eric Gilkey- click here to read.
Cunningham Lindsey partners with Symbility Solutions for Video Connect
Cunningham Lindsey has selected Symbility’s live video collaboration technology Video Connect for use worldwide.
“We firmly believe that video collaboration is going to be a key part of the future of claims management globally and so we have selected Symbility Video Connect following an extensive market review and evaluation,” said Harry Patel, Global COO of Cunningham Lindsey. “Over the last few months, we have been utilizing the application’s features in our business across multiple countries and are confident that in Symbility, we have selected a partner who will enable us to deliver a better and constantly improving service to our clients and their customers.”
Read the full news release- click here.
Coaching for Success. The Real Cost of Claims Professional Fee Concessions
Vice President, Vale Consulting Services, John Fleming and Bob Johnston co-authored ‘Coaching for Success. The Real Cost of Claims Professional Fee Concessions’ featured in the October issue of Claims Management magazine.
The article discusses the need for procurement and claims management teams to work together when negotiating claims services, to ensure the insurer’s goals and objectives will be met and the unintended consequences of not balancing the better, faster, cheaper equation will be avoided. Read the full story online or PDF.
VCS Leakage Assessment Service
Are you seeing a significant rise in average indemnity such as the Insurance Information Institute reports has been occurring over the last several years?
Do you know all of the newly evolving sources of leakage you may currently be experiencing?
Vale Consulting Services can help.
• Our leakage assessments take into consideration your current practices and processes and how they match up against changes that our experts have observed in the current claims environment.
• Vale Consulting Services then goes well beyond the typical claim audit against your current best practices. Because the claims environment is ever changing, your current best practices may not be sufficient to control all newly emerging sources of leakage.
• We perform a claims file audit as part of our leakage assessment service which takes into consideration these emerging sources of leakage in an outcome based audit method.
• The assessment report which we provide contains not only the findings of the audit, but also a root cause analysis of each deficiency identified, and recommendations as to actions which you can take to control all of the identified sources of leakage.
Vale Consulting Services can assist you in analyzing and controlling leakage on property, casualty, worker’s compensation, and litigation management. Please contact us for further information at [email protected].
For further information visit: Vale Consulting Services (VCS)
Cunningham Lindsey expands Oriel Services in the US
Dallas, Texas – Cunningham Lindsey announced the expansion of Oriel Services in the US. The expansion will leverage the solid reputation of the Oriel brand in Australia and UK, and specifically build the Oriel Managed Repair services segment in the US. Leading the expansion of Oriel’s Managed Repair Services is Dan Cassara, President, and Patrick Phillips, Executive Vice President of Oriel Managed Repair.
Oriel assists insurers and property owners by serving as an independent-third-party resource to control costs and reduce repair times through hands-on management of the process. Under the leadership of Dan and Patrick, Oriel will expand the managed repair services across the US, and will be offered on both a standalone and as an additional service to Cunningham Lindsey’s diversified services platform of loss adjusting, forensic engineering, building consultancy, training and forensic accounting services.
“This expansion of Oriel supports our ongoing service diversification strategy and naturally complements the recent launches of FAS Global, inTrust, and Sergon brands into the US,” said David Repinski, Chief Executive Officer of Cunningham Lindsey, Americas. “I have known Dan for several years, and he and Patrick have a successful track record of building managed repair businesses and growing them. I am excited about what their team will achieve by leveraging Oriel’s success to meet the demand for managed repair services in the US market.”
Dan Cassara brings more than 15 years’ experience in the claims industry, and has served in numerous executive management roles over the last 12 years, including CEO, COO and Vice President of Sales and Marketing. He is a proven leader in achieving results, delivering superior service quality and building winning teams. Dan is also a published author of several articles on business strategy, and has an MBA in Business Operations.
Patrick Phillips brings 16 years of experience in implementing strategic plans and utilizing technology to ensure organizations maximize efficiencies and maintain competitive advantage. Patrick has served in several executive management roles, including most recently as Chief Information Officer and Chief Technology Officer for a leading disaster restoration company. Patrick holds an MBA in Technology Management from Westminster College, where he also serves as Adjunct Professor in operations management.
EFI Global and Vale Training join forces to provide Roof Certification Program
Advanced certification provides professional roofing expertise associated with construction, damages, and repairs for a variety of residential and commercial roofing systems
EFI Global, a leading provider of forensic engineering, fire investigation, environmental, and laboratory testing services, and Vale Training, an independent division of Cunningham Lindsey specializing in training for adjusters and appraisers, announced today the launch of the EVS Specialist Program with a specialty in roofing certification, known as the EVS/R® Certification.
The vast majority of insurance losses today are building envelope-related, specifically in the area of residential and commercial roofing systems. With the EVS/R® Certification, property damage appraisers can expedite roofing claims using qualitative evaluation and investigative techniques gained from the EVS/R® course on residential and commercial roofing systems. The certification requires industry related experience and/or education, and completion of a 4-day classroom course with detailed instruction on steep and low slope roofs, including construction, coverings, storm damage assessment, property estimating, product identification and repair methods. Classroom instruction is complemented with hands-on experience with simulated hail mockups to illustrate the impact dynamics on different roofing systems. An individual’s EVS/R® Certification is audited and tracked by Vale Training, while EFI Global Professional Engineers (PEs) and Registered Roof Consultants (RRCs) provide the technical content and course instruction. Once obtained, the EVS/R® Certification comes with a unique certification mark to be used by the certified professional, and is renewed every three years to ensure understanding of modern techniques, building codes, and industry trends.
“The risk and claims world of today continues to evolve daily with property complexities that require advanced and highly specialized credentials of all professionals involved,” says Jeremy Mele, President of EFI Global. “The EVS/R® Certification provides a deeper level of professional distinction for experts involved in building envelope issues, and will inherently enhance the quality and accuracy of roofing assessments. We are proud to be at the forefront of advancing the caliber of roofing expertise expected in our industry.”
Matt McCutcheon, Vice President of Vale Training adds, “The launch of the new EVS/R® Certification continues our commitment to provide innovative training curriculums that advance the skills of professionals to evaluate roofing damage for property estimating accuracy. This is one more certification to add to our vast array of training options we already offer to the claims industry.”
For more information visit: EFI/Vale Specialist Program – Roof
About EFI Global, Inc.
EFI Global, Inc. is a leading provider of forensic engineering, failure analysis, fire investigation, accident reconstruction, environmental and laboratory testing services. EFI Global experts identify and analyze the facts and provide clients with detailed results, helping them to make informed decisions regarding a loss or project site. With more than 40 service centers located in the US and Canada, and multi-disciplined experts ready to respond globally, there is always an office or professional ready to respond to the loss or project site. EFI Global is part of the Cunningham Lindsey family of companies, a leader in the independent insurance claims industry. For more information, visit www.efiglobal.com.
About Vale Training
Vale Training (Vale) is a Cunningham Lindsey Company and an independent division specializing in training solutions that turn knowledge into productivity. Vale’s staff of experts is unparalleled in training excellence. With a legacy of more than 65 years and over 600 courses and webinars, Vale trains to succeed using 24/7 access to online modules, state of the art classrooms, technology and laboratories, and practical hands-on applications to equip students to use what they learn faster than other training alternatives. Visit our website at www.valetrainingsolutions.com.